Cancellation policy: All sessions and classes begin and end on time.
Cancellation windows 1:1 training sessions require a 24 hour cancellation notice.
All classes require a 4 hour cancellation notice.
NO CALL NO SHOW
For both classes and 1:1 training sessions, if you no call no show you will loose your class/session. give us a heads up and keep your class/session :)
LATE CANCEL definition-
(cancelling outside of the 24 hour cancelation window for 1:1
4 hours for classes 3 hours for amenities)
1:1 training session late cancel : You will have a $15 fee for half hour session and a $30 fee for the 1 hour session. HOWEVER you keep your session. Yay for keeping your session. :) Example: Oh shoot I forgot my amazing (self/human/pet) has an event and I can't make my hour long 1:1 session that is in 12 hours. We will miss you and hope you get great pics :) You will be charged $30 to pay for a portion of your PT time that they have invested in you.
Classes late cancel: You will have a $5 fee charged to your card on file to pay for a portion of your PT time that they have invested in you and for reserving your spot.
HOWEVER, you keep your class. Yay, for keeping your class :)
Note due to COVID please do not come to class feeling ill. If feeling ill and pass the 4 hour cancellation notice, please call 317-660-1911
Membership Cancellations: Glutes 317 requires 30 day written notice to cancel your membership.
*Subject to change without notice
Let's chat a few minutes (no more than 20 minutes) to see if we are a match. Think of it as a quick speed date to let us know what your goals are. By scheduling we will optimize your time when you arrive by guiding you to the best plan that fits with your busy life. We promise this is not a sales call. Our aim is for you to make an informed decision on what we have to offer and to help you understand what we are about. Not into phone calls, send us a text using the message bubble on this site.